At WheelCrazes, we aim to make returning items as simple and hassle-free as possible. Below you’ll find answers to common questions about returns, exchanges, and refunds.
1. Changed Your Mind?
If you decide to return a purchase within 30 days, you can:
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Return the item to any WheelCrazes store, or
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Send it back to our distribution centre if purchased online.
To qualify for a full refund, your item must be:
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Unused
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Clean
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In its original packaging
Please keep your proof of purchase, as it will be required for all returns.
2. Returns & Exchanges
Returning an Item
To start a return, visit our Returns Portal online or contact support@wheelcrazes.com. Include your order number and details about the item.
Exchanging an Item
Exchanges are available if you’d like to swap your purchase for another item. Start the process via our Returns Portal or contact customer support.
Refund Delays
If your refund hasn’t appeared after the usual processing time, please:
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Check your original payment method statement.
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Contact support@wheelcrazes.com with your order number and return details.
Faulty or Damaged Items
If your item is faulty, damaged, or not as described:
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Contact support@wheelcrazes.com immediately.
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Provide photos if possible.
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Follow our instructions for returning the product.
3. Other Questions
For additional queries related to returns, refunds, or exchanges, our customer support team is ready to help. Contact us at support@wheelcrazes.com or visit our Contact Us page.
4. Terms & Conditions
All returns and exchanges are subject to our Terms & Conditions. For full details on our policy, step-by-step return procedures, or eligibility criteria, please refer to the complete Returns Policy on our website or contact customer support.