Free Standard Delivery
Enjoy free standard delivery on orders over £20. For orders under £20, a flat rate of £2.99 applies. Standard delivery typically takes 3–5 working days. Your exact delivery timeframe will be calculated at checkout.
Note: Delivery times exclude bulky items, fully built bikes, and some online-exclusive products.
Check Your Expected Delivery Date
Enter your postcode on the product page to see your estimated delivery date. This information will also be confirmed during checkout and in your order confirmation email.
Important: Our couriers do not deliver or collect on bank holidays.
Customer Safety Notice
Your safety is a top priority. We have implemented enhanced safety protocols that may occasionally cause delays beyond the usual delivery timeframe.
Delivery Options & Pricing
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Non-Standard Items: Certain products may have specific delivery terms or surcharges.
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Bikes: Delivery times vary depending on assembly and packaging requirements.
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Bulky Items: Larger items may require additional handling or fees.
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Online Exclusive Products: May have different dispatch or delivery schedules.
Delivery Areas
We deliver across the UK. Enter your postcode during checkout to confirm delivery availability in your area.
General Delivery Information
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Returning Hazardous Items: Follow our specific return guidelines for items containing hazardous materials.
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Packaging: We use secure and eco-friendly packaging to protect your order during transit.
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Placing an Order: Browse the website, add items to your basket, and follow the checkout prompts.
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Choosing Delivery Time: Specific delivery time slots are not currently available, but you will be notified when your order is dispatched.
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Late Orders: Contact our support team for updates if your order is delayed.
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Missing Items: Notify us immediately if items are missing so we can resolve the issue.
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Multiple Packages: Large orders may arrive in separate parcels with tracking for each shipment.
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Safe Delivery Practices: Our couriers follow strict safety protocols to ensure secure delivery.
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DX 2-Man Delivery Service: For bulky or heavy items, a two-person delivery team may handle your order.
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Delivery Surcharge: Some deliveries may incur additional fees due to size, weight, or remote location.
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Order Payment Issues: Contact support if your order failed but you were charged for investigation and refund.
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Order Verification: Additional verification may be required to prevent fraud or unauthorized purchases.
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Additional Labels: Contact customer service if you require extra return labels.